Refund policy

Returns & Exchanges

Because each item is made to order specifically for you, we do not accept returns or exchanges for:

• incorrect sizing
• change of mind
• buyer's remorse
• accidental orders

Please review sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we'll make it right.

Please contact us within 7 days of delivery and include:

• your order number
• a brief description of the issue
• clear photos of the item and packaging

Once reviewed, we'll gladly send a replacement at no additional cost, or issue a refund if you'd prefer. You do not need to return a damaged, defective, or incorrect item unless we specifically ask you to do so.

Replacement orders are produced and shipped following our standard production timelines. If the original item is no longer available, we'll offer a refund or store credit instead.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days after the refund is issued for it to appear in your account. Processing times may vary depending on your bank or payment provider.

If you haven't received an approved refund after 10 business days, please contact us at support@thealoofcat.com.

Non-Returnable Items

Since all products are custom printed on demand, returned items cannot be restocked or resold. For this reason, we do not accept general returns or exchanges.

Contact Us

For any issues with your order, please contact us at:
support@thealoofcat.com

We want you to have a great experience with The Aloof Cat and will always do our best to help resolve any problems quickly and fairly.