Shipping policy

Processing Time

All items are made to order. Orders typically require 1–4 business days for production before they are shipped.

Shipping Time

We currently ship to the United States and Canada.

After production is complete, standard shipping typically takes 2–5 business days for both U.S. and Canadian orders.

Processing and shipping times are estimates and may occasionally vary due to high order volume, carrier delays, weather, holidays, customs, or other circumstances outside our control.

Shipping Costs

Standard shipping is $4.99 USD for orders shipped within the United States and $6.95 CAD for orders shipped to Canada. Shipping charges are displayed at checkout before you complete your purchase.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

If your tracking information shows an issue or your package appears to be lost, please contact us at support@thealoofcat.com, and we'll be happy to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please refer to our Refund Policy for information on replacements and refunds.